We collect your contact information, payment information, reservation information, and accommodation preferences. That information is collected directly from you when you make a room reservation. In a small number of cases, we collect information about a guest’s health where it has been volunteered. For example, a guest may voluntarily choose to provide information about a disability as part of a request for an accommodation preference.
We use your information in order to perform our contractual obligations, fulfil your requests for a reservation, and to take steps in anticipation of those obligations. In some jurisdictions we also need your information to comply with legal obligations to collect and maintain information about guests. We also have a legitimate interest in analysing trends and patterns among guests. In the rare circumstances in which we collect information about a guest’s health, that information is collected only for the purpose of accommodating a guest’s needs and is used for no other purpose.
We collect your contact information, payment information and order information. That information is collected directly from you when you make an order for a product or service.
We use your information in order to perform our contractual obligations, fulfil your requests for a product or service, and to take steps in anticipation of those obligations. In some jurisdictions we also need your information to comply with legal obligations to collect and maintain information about guests. We also have a legitimate interest in analysing trends and patterns among guests.
We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed.
We have a legitimate interest in making our Website operate efficiently and analysing trends and patterns among our Website visitors.
We participate in behaviour-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our Website so that it can provide advertising about products and services tailored to your interests on our Website or on other websites.
We have a legitimate interest in engaging in behaviour-based advertising.
If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains, or make reservations.
We have a legitimate interest in understanding how you interact with our communications to you.
When you opt-in or sign up to receive communications, we collect your email address, postal address, or phone number for text messaging.
We share information about our products and services or the products and services of other companies, if you consent to receive that information. We also have a legitimate interest in sharing information with you about our services and those of our partners.
We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our Websites or applications.
We have a legitimate interest in identifying unique visitors and in understanding how users interact with us on their mobile devices.
When you participate in a survey, we collect information that you provide through the survey.
We have a legitimate interest in understanding your opinions and collecting information relevant to our organisation to improve our services.
When making a reservation or purchasing a product, we collect information about you that allows us or a Licensed Hotel, via Third Party Partners, to offer goods or services that may enhance your purchase. For example, enhancement of products purchased at Licensed Hotels.
We have a legitimate interest in maximising your experience of our products and services. That interest includes sharing your information with our partners that, among other things, facilitates the provision of those services.
When you participate in a sweepstake or contest, we collect information about you that includes contact information to notify you if you are selected.
We have a legitimate interest in operating sweepstakes. In some contexts, we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.
We use website recording technology to monitor how you interact with our Website. This may include the links you click on, mouse movements or information that you type into our online forms.
We have a legitimate interest in understanding how you interact with our Website to better improve it and to understand your preferences and interests in order to select offerings that you might find most useful.
We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
We have a legitimate interest in monitoring our networks and the visitors to our Website. Among other things, it helps us understand which of our services is the most popular.
We maintain the use of closed-circuit television cameras (CCTV). We collect recorded images of individuals that visit our premises.
We have a legitimate interest in collecting information for security purposes.
If you apply to work for us, we collect information necessary to evaluate your application.
We use information about prospective employees in connection with our legal obligations and our legitimate interest in evaluating candidates.
If you are or were an employee of The Lansdowne, we collect information necessary to your employment.
We use information about current employees in connection with our employment obligations. In some contexts, we are also required by law to collect information about our employees and we have a legitimate interest in complying with those laws. We also have a legitimate interest in using employment information to have efficient staffing and work force operations.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including Affiliates, business partners, or publicly available sources. For example, if you make a reservation at The Lansdowne, the hotel transmits information to us as part of our legitimate interest in, among other things, maintaining a global reservation system and providing for customer service and support.
In addition to the purposes and uses described above, we use information in the following ways:
• For internal administrative purposes as well as to manage our relationships.
• To conduct analytics.
• To identify you when you visit our Websites or Licensed Hotels.• To provide services to you and to improve our services and product offerings.
• To respond to inquiries related to support, employment opportunities, or other requests.
• To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
• To streamline the reservation or checkout process.
• For the safety and security of guests, staff, and other visitors.
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you make a room reservation we collect your information so that we, or so that a Licensed Hotel, can perform a contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your stay. As a result, our collection and processing of your information may be based upon our need to perform a contract, our obligations under law, our legitimate interest in conducting our business, and/or your consent.
In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:
1. Promotional Emails.
You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
2. Promotional Mailings.
If at any time you do not want to receive offers and/or circulars from us you can remove yourself from our mailing lists by emailing us (our contact information is below) with “NO SNAIL MAIL” in the subject line along with your name, address and postal code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
3. Promotional Text Messages.
If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
4. Access to Your Personal Information.
You can request access to your personal information by completing and submitting a Request Form. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.
5. Changes to Your Personal Information.
We rely on you to update and correct your personal information. Most of our Websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our Website does not permit you to update or correct certain information you can request that your information be changed by completing and submitting a Request Form. Although we will attempt in good faith to respond to your request, we may not be able to change your information in all circumstances. For example, we may not be able to change your information if doing so would impose an undue burden or expense, or if it would require us to change information relating to another person.
6. Deletion of Your Personal Information.
You can request information about how long we keep a specific type of information by contacting us at the address described below. You can request that your information be deleted by completing and submitting a Request Form. If required by law, we will delete your personal information after such a request is made. You should note that there are some situations in which we may decline to delete your information. For example, we may keep your personal information as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements.
7. Revoking Consent or Objecting to Processing.
You can revoke consent to processing (where such processing is based upon consent) or object to our processing by completing and submitting a Request Form. If you revoke consent or object to further processing, we may no longer be able to provide you services. In some cases, we may limit or deny your request if the law permits or requires us to do so, or if we are unable to adequately verify your identity.
8. Online Tracking.
Your web browser may let you choose your preference as to whether you want to allow websites to collect information over time about your online activities across different websites or online services. At this time, the Website does not respond to such “Do Not Track” or similar preferences you may have configured in your web browser, and the Website may continue to collect information in the manner described in this Policy. However, as stated in the “Cookies” paragraph located in the “Miscellaneous” section later in this Policy, we do allow you to exercise some choice in the information collected by adjusting your browser’s cookie settings.
No method of transmission over the Internet or of electronic storage is fully secure. While we use reasonable efforts to protect your personal information from unauthorised access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any breach to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our Websites permit you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorised by you. You should notify us of any unauthorised use of your password or account.
No method of transmission over the Internet or of electronic storage is fully secure. While we use reasonable efforts to protect your personal information from unauthorised access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any breach to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our Websites permit you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorised by you. You should notify us of any unauthorised use of your password or account.
We retain your personal information for the period necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We retain information in our reservation system, in full or in summary form, for three years following a guest’s departure in order to process your reservation, provide post-reservation customer support, and provide invoicing and record keeping. We typically retain information in our customer care complaint system for three years after receipt, unless the information is needed for an ongoing purpose such as to address an open issue.
The Lansdowne operates from the United Kingdom in accordance with the laws of the United Kingdom. Individuals that provide information to us or visit our Website should be aware that the laws of the United Kingdom and United States may differ from those of your country of residence. For example, there may be situations in which we are required to share your information with United Kingdom or United States law enforcement personnel. The following provides additional information for data received by The Lansdowne from other countries or transmitted by The Lansdowne to other countries:
Transmission of Information from the UK. If we transmit your information to a processor outside of the UK, we will take steps to ensure that the processor complies with the substantive principles of the UK GDPR. If you would like more information concerning the protections applied for a particular onward transfer you can contact us using the information below. If you feel that we have mishandled your personal information, please contact us using the contact information below with a written description of your complaint. After receiving such written description, a representative from our Customer Care Department will contact you to set up a time and manner to discuss your complaint. We are dedicated to addressing all legitimate complaints about its treatment of your personal information and will make a good faith effort to engage in communications to address such complaints.
We will attempt to respond to any questions, comments, or complaints concerning our privacy practices. Please feel free to contact us using the following information:
If you would like to update your information or modify your communication preferences, please contact us by e-mail at reception@lansdowne-hotel.co.uk, by phone on 01323 725 174 or write to us at the following address:
Lansdowne Hotel,
King Edward’s Parade,
Eastbourne
BN21 4EE
Should you have any questions about this privacy statement or your personal data, please contact our Data Protection Officer at enquiries@lansdowne-hotel.co.uk or by phoning 01323 725 174.
Should you have any queries or concerns regarding our handling of your Personal Data, please e-mail enquiries@lansdowne-hotel.co.uk.
Please note that e-mail communications will not necessarily be secure; accordingly, you should not include payment information or sensitive information in e-mail correspondence to us.
If you are not satisfied with our response, and are in the UK or European Union, you may have a right to lodge a complaint with your local supervisory authority.
