These are the terms and conditions that apply when you reserve a room using one of our digital channels (such as our website, mobile site, or app).
You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.
We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.
Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.
To reserve your room please follow the instructions on the website, mobile site, or app (as applicable).
You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay unless a parent or guardian is also staying in the hotel. See section 5 “Occupancy” below for details of permitted guests under your booking.
You will need to provide your credit or debit card details to secure your reservation. We accept Visa, MasterCard and American Express to secure a reservation. Alternatively, where the feature is enabled, you may choose to pay for your online reservation at the point of booking using Apple or Google Pay.
Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.
If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please either amend your reservation via your email confirmation or contact us to discuss. For more information on cancellation, please see section 9 Cancellation, below.
For bookings of 9 rooms or more, call us on 01323 725 174 or email reception@lansdowne-hotel.co.uk.
The prices shown online are for bookings of up to 8 rooms. Room rates may be different for group bookings (9 rooms or more) depending on the number of rooms booked.
If you have already made a group booking of 9 rooms or more and you would like to amend or cancel it, get in touch with us by replying to your booking confirmation email, letting us know the changes required.
We adopt dynamic pricing, and the price of our rooms fluctuates based on demand. When you make a reservation request, we will give you a total price for the rooms and number of nights you’ve requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same. Up to two kids (under 13) stay for free with one full paying adult in our Family rooms.
Meals and other extras are not included in the room price, but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. You may pay for breakfast and selected extras at the same time as paying for your room. For every accompanying adult paying for breakfast, up to two children under the age of 13 can eat breakfast for free. If you have breakfast and selected extras as part of your reservation and the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT, but the price you pay will remain the same. All other meals and extras must be paid for separately.
Flexible rates: If you book a Flexible rate you will pay for your room in full on arrival. Please see section 9 Cancellation for full rate restrictions.
Non-Refundable rates: Non-Refundable rates are more restricted rates, payment in full is required at the time of booking. Please see section 9 Cancellation for full rate restrictions.
Promotional & Package rates: Please refer to the specific deposit and cancellation policies when booking. Please see section 9 Cancellation for full rate restrictions.
The maximum room occupancy is two adults. Family rooms (when available) can accommodate two adults (18 years and over) and two children (under the age of 13 years). Teenagers aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian and the parent or guardian must also stay in the hotel at all times the children are within the hotel. You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable (e.g. amending guest names once the booking is checked-in).
Those under 18 years old are not permitted to stay in the hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise where requested you and/or your guests will not be permitted to stay.
We have rooms which are specially adapted for customers with disabilities. For more information, please call us on 01323 725 174 or email reception@lansdowne-hotel.co.uk.
Although we will try to accommodate special requests, all requests are subject to availability.
If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival.
Payment may be made by cash (with proof of identification), credit/debit card (Visa, MasterCard, American Express, Maestro and Electron), Apple Pay or Google Pay may also be used for bookings made online and paid for at the time of booking, provided this feature is enabled on your device. The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or business cheques.
Your right to cancel.
Flexible rate room bookings may be cancelled by 3pm on the day prior to arrival date. A cancellation reference will be given and should be retained as proof of cancellation.
If you cancel a reservation after 3pm on the day prior to arrival date (including any “no show”) and have not already paid for the room in advance you will be charged a cancellation charge equivalent to the full value of your reservation. A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.
If you decide to shorten your stay you must inform reception by 3pm on the day before you wish to check out. Otherwise, you will be charged a cancellation charge equivalent to the remaining reservation value. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.
Bookings made after 3pm on the day prior to arrival date are non-refundable in the event of a cancellation (including any “no show”).
You can amend a booking up until 3pm on the day prior to arrival date provided that:
(i) The amended booking is on a like for like basis (same rate type, same number of rooms and type of rooms, and the same stay duration);
(ii) The first night of the amended booking is to occur within 18 months of the date you were first due to arrive (subject to availability);
(iii) Any subsequent amendments to the date of your booking are again within 18 months of the arrival date of your original booking (for example, if the arrival date of your original booking was 1st July 2025, irrespective of how many times you amend the booking the first night of your amended stay must always occur on or before 31st December 2026;
(iv) If the total value of the new stay is less than the original booking pre-payment, any difference is forfeited;
(v) If the total value of the new stay is more than the original booking pre-payment, the remaining balance is payable and payment in full is required at the time of amendment.
Non-Refundable rate room bookings may not be cancelled and/or amended for any reason. For the avoidance of doubt, the room(s), any associated meals, and/or other additional extras cannot be cancelled, amended or refunded (including any “no shows”). Such cancellation charge is to compensate the hotel and is not for any service.
You may wish to take out room cancellation insurance in case you need to cancel your reservation.
You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you have made a group booking, the terms and conditions associated with your booking can be found on your quote and confirmation email.
Our right to cancel
Your breach
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.
Events outside our control
We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:
Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
Check-in time is from 3pm, check-out is by 11am. Please note that during some of our busiest periods, there may be a wait at check-in. Early check in is available at an additional cost, as an optional extra, subject to availability. Where available, this extra can be added online during the booking process, or on arrival with the reception team. If added, early check in will entitle the guest to check into their room from 1pm.
If you think you are likely to arrive after 11pm, please let us know in advance.
Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are a passport, driving licence, ID card or police warrant card.
Rooms must be vacated by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one night’s additional accommodation charge. Late check out is available at an additional cost, as an optional extra, subject to availability. Where available, this extra can be added online during the booking process, or please speak to our reception team anytime during your stay. If added, late check out will entitle the guest to check out of their room until 1pm.
You must not:
If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to The Lansdowne on demand the amount required to make good or remedy such damage or loss. For the avoidance of doubt, if The Lansdowne requests that you or any member of your group are to leave the hotel following a breach of these terms and conditions, you will also be liable to pay The Lansdowne on demand all costs associated with such removal.
You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market, or otherwise offer any Lansdowne room for sale either on its own or as part of a combined offer. The Lansdowne will not honour any reservations made in this way and does not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at The Lansdowne hotel you should contact reception@lansdowne-hotel.co.uk.
If you or your group cause damage to the hotel, other guests, or their property, or otherwise breach any of these terms and conditions, The Lansdowne reserves the right to:
The Lansdowne will not be liable for any refund or compensation in such circumstances.
The Lansdowne reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.
We reserve the right to:
FAQs
Please see our Frequently Asked Questions for further information about your stay at The Lansdowne.
Your information
We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice (click link for further details). Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
The contract
This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
Your rights
If you are a non-business customer, you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.
Our liability
We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.
We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we breach these terms and conditions for reasons within our control, we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.
Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
Applicable law
These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.
If you are a consumer, you, and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at The Lansdowne. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at The Lansdowne.
Severability
If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.
All rights not expressly granted in these terms and conditions are reserved.
If you require further information or have any questions regarding our website or these terms and conditions, then please contact us 01323 725 174 or reception@lansdowne-hotel.co.uk.
© 2025 The Lansdowne Hotel |
Brand and Website by hlg.
